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PAYMENT
  • Will I need to pay any VAT?

    No, all our prices are including VAT.

  • What payment methods do you accept?

    You can easily and securely pay online using your credit card.

  • My payment failed. What should I do?

    In case you are experiencing a payment error, please consider these points:

    1. For your payment safety, please check with your bank for further details on the payment failure. If it is confirmed that there is no specific problem, please re-order and send us the payment record.
    2. If it turns out that you have mistakenly made the payment twice, you will of course be refunded. 
    3. If the problem persists, please choose a different payment method to complete your order.
  • My credit card is being charged in USD. Why?

    We are an international company. As such, your card will be charged in USD for ONLINE payments (as you might see during the final payment step with your bank).

    In case you are using a bank account in local currency, there might be a small difference of 1-2% in the final processed amount, depending on your bank's exchange rate.

  • My card has been charged a slightly different amount. Why?

    We are an international company. As such, your card will be charged in USD for ONLINE payments (as you might see during the final payment step with your bank).

    In case you are using a bank account in local currency, there might be a small difference of 1-2% in the final processed amount, depending on your bank's exchange rate.

  • How and when will I receive my refund?

    In case you should be refunded, you will receive the total amount within 5 working days via the same channel as you made the initial payment.

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